Terms & Conditions

No-one likes small print and at Lux-Hom we're no different, so we've tried to keep our Ts&Cs as short as possible. Our Ts&Cs will apply to any contract between us for the purchase of any of our products. 

From time to time, we may need to change our Ts&Cs, so please check back here for the most up to date version when you visit our website.

Our products are for use for domestic customers only, meaning for general use in and around the home and are not intended for commercial use or resale. If you plan on using our products for business purposes, please ensure you have appropriate business insurance in place as we won't accept liability for the products not being fit for business use. We'd also ask that you are at least 18 years of age to purchase from Lux-Hom.

Whilst shopping at Lux-Hom you'll have the opportunity to place products into your Basket, following this then the opportunity to check out your order.

Once you have completed the online checkout process and placed your, you will be shown an order confirmation. Shortly after, you will receive a confirmation email from us to confirm that we have received your order. If there are any problems with your order, we'll contact you either by telephone or email.

Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address and have been signed for as in good condition.

We do our very best to get things right but very rarely we may make a mistake by publishing inaccurate information about our products. If we do, we shall do our best to notify you of the issue and be sure to address any issues that may arise from our mistake. We may, unfortunately, have to cancel your order at any time up to the point we deliver the products, even if you have received an order confirmation email from us. If we cancel your order, we'll make sure that you receive a full refund or shall contact you to discuss how we can resolve the issue. Regarding delivery issues, sometimes things can happen which are outside of our control such as adverse weather or an incident involving one of our delivery vehicles. If we are unable to deliver or are delayed from delivering your order, we shall do our best to contact you ASAP to advise of the situation.

To make payment as quick and easy as possible, we accept many methods of debit and credit payment. Further details can be found in our Payment Methods page.

As we’re based in the UK, all our prices are shown in pounds sterling and include VAT. The prices we show on products always include delivery charges.

To find out more about our premium delivery service, please see our Delivery Information page. 

For all details regarding delivery and our Premium Delivery Service please visit the Delivery Information page.

For returning products to us or requesting a refund or exchange, please visit the Returns & Refunds page.

From time to time Lux-Hom may use voucher codes as part of our marketing material and promotional incentives. Voucher codes are specific codes that can give you discounts or money off when you buy products from us. They are also known as promotional discount codes, offer codes and discount codes. To receive the discount stated on the voucher code you must enter the correct code into the promotional code field before you checkout and confirm your order. You can find the Voucher Code field within the checkout.

Only one Voucher Code per transaction can be used by one customer. 

Voucher Codes that offer a discount when you spend a certain amount on products apply only to products bought in a single transaction.

We reserve the right to remove and alter the terms of our voucher codes at any time and without notice. 

At Lux-Hom we're committed to protecting your privacy at all times during your shopping and browsing experience. When you register as a customer with us, we do need to take some details from you and we may need to share it with our payment authorisation partner and our delivery partners, to make sure that your order is processed and delivered to you. For more details on how we use your information, please see our Privacy and Cookie Policy.

Now brace yourself, this is the really small print that we have to tell you about;

This site is operated by Lux-Hom Ltd (Company Number 11517356) registered in England and Wales and having our registered office at Edwinstowe House High Street, Edwinstowe, Mansfield, England, NG21 9PR. Our VAT number is 316635311.

To contact us, please see our Contact Us page.

Nothing in these Ts&Cs shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude. In particular, nothing in these Ts&Cs means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. 

All images are to the best of our knowledge a fair reflection of the goods in question, but we cannot guarantee the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible. All stock is subject to availability.

Any contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs in these Ts&Cs operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

These Ts&Cs are only available in the English language.

These Ts&Cs, and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the courts of England and Wales. We do not accept amendments to these terms and conditions under any condition.